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Customer Support |
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Discussion group:
We are providing a discussion group where customers can post articles about problems they encounter, or tips and tricks that other users might want to know about.
The discussion supports threads, so you will be able to post a reply to another user's question. We recommend prefixing the subject of your posting with a "Q:" if it's a question, or an "A:" if it's an answer to a question, or nothing at all if you're just making a comment or observation.
Click here to visit the Discussion Group.
Our support department will be tuned in to this discussion as well, and will reply to questions posted here. Otherwise you can receive customer support by sending e-mail to info@ancent.com for a personal reply; or placing a call to 91-020-65263007.
Suggestions / Bug Reporting:
Use the form on this page to tell us your ideas for enhancing our products, or improving our customer service, or anything else that comes to mind.
Click here for the Suggestion Form.
To report a software problem, however, pertaining to our products, use our Bug Report Form. When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. We will inform you of the tips or workarounds based on our assessment through e-mail.
Click here for the Bug Report Form.
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